Privacy policy

Who we are

Kivota Technologies Limited provides software, cloud, IT infrastructure, technology products, and digital training services. For questions about this policy or your information, use our contact form and select “Privacy request.”

Data we collect

When you send an inquiry, we collect your name, email address, optional organization, chosen service, message, and the time submitted. When you place an order request, we collect your name, email, phone, optional organization, delivery address and notes, the products and quantities requested, the item subtotal, final invoice amount, payment instructions, and the order status. Your cart is stored in a session until checkout or expiry. If you create an account, the Identity system also processes account and authentication information. The web server may record technical request information needed to operate and protect the site.

Please do not send passwords, payment information, or sensitive personal information through the inquiry form.

How we use it

We use inquiry details to read your request, respond, and discuss potential services. We use order details to confirm stock, pricing, delivery, licensing, payment arrangements, and support. Account information is used to provide account access and security. We may retain records needed to manage a request, meet legal duties, or resolve a dispute. We do not currently use inquiry details for an automated marketing mailing list.

Sharing, security, and retention

Information is stored in the application's database and is available to people who need it to handle your request. Hosting, infrastructure, or professional support providers may process information on our behalf when needed to operate the service. We do not sell information submitted through the form.

We use reasonable technical and organizational measures to protect information. No internet service can promise absolute security. We keep information for as long as needed for the purposes above and then delete or de-identify it when no longer required, subject to applicable legal obligations. If storage or support involves another country, we will handle transfers in line with applicable data protection requirements.

Your choices and rights

You can request access to, correction of, or deletion of your personal information, and raise concerns about how it is used, subject to applicable law. You may also have rights to object to or restrict certain processing. We may need to verify your identity before responding. Use the contact form with “Privacy request” selected. You can also complain to the relevant data protection authority, including the Nigeria Data Protection Commission where applicable.

Changes and contact

We may update this policy as the website or our practices change. The effective date above will be revised when we do. For privacy questions, use our contact form.